Privacy Policy

Your Privacy Matters

S & D Plumbing and Gas Pty Ltd (ABN 98 700 010 635) is committed to protecting the privacy of individuals whose personal information we collect. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By accessing our website (sanddplumbingandgaspty.site) or engaging our services, you consent to the practices described in this policy. We may update this policy from time to time, and the latest version will always be posted on our website.

1. What Personal Information We Collect

We may collect the following types of personal information:

Contact information — your name, email address, phone number, postal address, and any details you provide when you contact us.
Service-related information — details necessary to provide plumbing and gas fitting services, including property access details, service requirements, and job location information.
Financial information — payment details required to process transactions for our services.
Online activity — technical information such as your IP address, browser type, operating system, and pages visited, collected automatically through cookies and similar technologies.
Communications — records of any correspondence between you and us, including emails, quotes, and support requests.

We only collect personal information that is reasonably necessary for, or directly related to, our functions and activities as a plumbing and gas fitting business.

2. How We Use Your Personal Information

We use your personal information for the following purposes:

To respond to your enquiries and provide requested services.
To communicate with you about your projects, quotes, appointments, and follow-ups.
To process payments and manage your account.
To improve our website, services, and customer experience.
To comply with our legal and regulatory obligations under Australian law.
To send you updates, promotional material, or newsletters if you have opted in to receive them (you may unsubscribe at any time).

We will not use your personal information for any purpose that is unrelated to our business functions without obtaining your consent or as permitted by law.

3. Disclosure of Personal Information

We may disclose your personal information to:

Service providers — trusted third parties who assist us in operating our business, conducting our services, or servicing you (e.g., payment processors, IT providers, suppliers).
Legal and regulatory bodies — where required by law, regulation, or court order, or to protect our rights, property, or safety, or that of others.
Professional advisers — including accountants, lawyers, and insurers when necessary for the proper management of our business.

We take reasonable steps to ensure that third parties who receive your personal information protect it and do not use it for any purpose other than to provide services to us. We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

4. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience. Cookies are small data files stored on your device that help us understand how visitors interact with our site.

Essential cookies — necessary for the website to function properly (e.g., remembering your preferences).
Analytics cookies — help us understand which pages are most popular and how visitors navigate our site.
Preference cookies — remember your language and other preferences.

You can control and/or delete cookies as you wish. Most browsers allow you to disable cookies, but this may affect the functionality of our website. We do not use cookies to collect personally identifiable information without your explicit consent.

5. Data Security

We take the security of your personal information seriously and implement appropriate technical and organisational measures to protect it from misuse, interference, loss, and unauthorised access, modification, or disclosure. These measures include:

Secure storage of physical and electronic records.
Access controls and authentication procedures.
Staff training on privacy and data protection obligations.
Regular review and updating of security practices.

While we strive to protect your personal information, please be aware that no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security, but we endeavour to use commercially acceptable means to protect your data.

6. Access and Correction (APPs 12 & 13)

Under the Australian Privacy Principles, you have the right to:

Access — request access to the personal information we hold about you.
Correction — request that we correct any inaccurate, outdated, or incomplete personal information.

To make a request for access or correction, please contact us using the details below. We will respond to your request within a reasonable time and, where reasonable and practicable, in the manner requested. We may charge a reasonable fee for processing your request, which we will communicate to you before proceeding.

If we refuse your request, we will provide you with a written notice explaining the reasons for refusal and the complaint mechanisms available to you.

7. Data Retention and Disposal

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When your personal information is no longer needed, we will take reasonable steps to securely dispose of it or de-identify it.

8. International Transfer

Your personal information will generally be stored and processed in Australia. If we transfer your personal information outside of Australia, we will take reasonable steps to ensure that your information remains protected in accordance with this Privacy Policy and applicable privacy laws.

9. Complaints

If you believe we have breached the Australian Privacy Principles or this Privacy Policy, you may make a complaint by contacting us using the details below. We will investigate your complaint and respond to you in writing within a reasonable period. If you are not satisfied with our response, you may escalate your complaint to the Office of the Australian Information Commissioner (OAIC).

10. Contact Us — Privacy Queries

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact our Privacy Officer:

Email: [email protected]
Company: S & D Plumbing and Gas Pty Ltd
ABN: 98 700 010 635
ACN: 700 010 635
Location: Western Australia 6346

We will respond to your privacy-related enquiry as soon as reasonably possible.